QUALITATIVE RESEARCH : DATA COLLECTION and DATA ANALYSIS TECHNIQUES - Puvenesvary Muthiah Prof. Madya, Dr; Mastura Badzis , Prof. Madya, Dr; Noor Fadhilah Mat Nayan , Dr; Noor Hashima Abdul Aziz , Prof. Madya, Dr; R. Sivabala Naidu , Dr; Radziah Abdul Rahim , Prof. Madya, Dr (Penerbit Universiti Utara Malaysia, 2020)