(2009). IMPROVING BUSINESS PROCESSES: Expert Solutions to Everyday Challenges. Harvard Business Press.
Chicago Style (17th ed.) CitationIMPROVING BUSINESS PROCESSES: Expert Solutions to Everyday Challenges. Boston: Harvard Business Press, 2009.
MLA (9th ed.) CitationIMPROVING BUSINESS PROCESSES: Expert Solutions to Everyday Challenges. Harvard Business Press, 2009.
Warning: These citations may not always be 100% accurate.