APA (7th ed.) Citation

Denove,Chris. (2006). Satisfaction: How Every Great Company Listens To The Voice Of The Customer. Portfolio.

Chicago Style (17th ed.) Citation

Denove,Chris. Satisfaction: How Every Great Company Listens To The Voice Of The Customer. New York: Portfolio, 2006.

MLA (9th ed.) Citation

Denove,Chris. Satisfaction: How Every Great Company Listens To The Voice Of The Customer. Portfolio, 2006.

Warning: These citations may not always be 100% accurate.