APA (7th ed.) Citation

Luntz, F. D. (2007). Words That Works: It's Not What You Say,It's What People Hear. Hyperion.

Chicago Style (17th ed.) Citation

Luntz, Frank Dr. Words That Works: It's Not What You Say,It's What People Hear. New York: Hyperion, 2007.

MLA (9th ed.) Citation

Luntz, Frank Dr. Words That Works: It's Not What You Say,It's What People Hear. Hyperion, 2007.