APA (7th ed.) Citation

Payne, S. (2001). Delivering customer service: How to win a competitive edge through managing customer relationships successfully. Groliar International Inc..

Chicago Style (17th ed.) Citation

Payne, Shelia. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Hong Kong: Groliar International Inc., 2001.

MLA (9th ed.) Citation

Payne, Shelia. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Groliar International Inc., 2001.